You can return your item for exchange, refund or store credit voucher within 30 days of original purchase. This applies to full-price and sale merchandise, purchased online at www.gluestore.com.au or one of our retail stores.
Either return to your local Glue Store or Contact Us to receive your returns slip. Affix the returns label to the outside of your parcel and once the return has been received, a replacement product will be located and shipped. If you wish to discuss your return please Contact Us.
If goods are faulty, wrongly described or different from a sample shown, you have the wrong size or it's just not what you had imagined, contact the online team and they will help make it all OK again!
Item Condition: We ask that goods are returned in an unworn, original condition and all original tags are attached and/or are in their original packaging.
Proof of purchase: Any item presented for return or exchange needs to be accompanied with its proof of purchase. If you bought your item online, the proof of purchase will normally be in the form of an email from Glue Store. If you purchased in-store, you would have been given a receipt at the point of sale.
Underwear, swimwear, jewellery and non-merchandised product: There are some things that we cannot accept for return or exchange. Our Health & Hygiene policy means we cannot accept underwear, swimwear or jewellery unless it is faulty. Non-merchandised items, such as gift cards and event tickets, are not eligible return.
Faulty or incorrectly described items: Faulty or incorrectly described goods will be repaired, replaced or refunded according to the statutory rights of the customer, and in line with the warranty policy.
Refund Transactions: Refunds will only be issued in the same form as the original payment. For in-store EFT transactions, the same cards must be present at POS.
Store Specific Conditions: Currently in-store purchases cannot be returned to the online store, however the online customer service team will be more than happy to assist you with your purchase where possible!
Online Specific Conditions: If you paid online with your credit card, you can simply return the product to any retail Glue Store or post it back to us. If you decide that you would like to post it back to our online store, you'll have to pick up the postage charges. Of course, if an item happens to be faulty or we have sent you the wrong thing then Glue Store will cover the cost of posting the item back. If the order was placed incorrectly by yourself you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee please visit your nearest Glue Store for a refund.
If you feel that your return falls outside of our policy, then you will need to Contact Us to confirm if your return can be accepted.