Online Purchases

If you have purchased your item online and are not 100% satisfied with your purchase, we gladly offer an exchange or full refund provided that the product is in its original condition (we’re cool like that!). We just ask that goods being returned are in unworn, in original condition and has all original tags attached.

If goods are faulty, wrongly described or different from a sample shown, incorrect size or just not what you had imagined, contact the online team and they will help make it all OK again!

If you paid online with your credit card, you can simply return the product to any retail Glue Store or post it back to us. If you used PayPal for your purchase, we can only process refunds and exchanges by mail. If you decide that you would like to post it back to our online store then you'll have to pick up the postage charges. Of course, if an item happens to be faulty or we have incorrectly sent you the wrong item then Glue Store will cover the cost of posting the item back.

In-store purchases

At Glue Store, we know that sometimes things don’t always go to plan! Maybe you have changed your mind on your purchase, or the item has turned out to be faulty, or perhaps you need a different size. For this reason we are always happy to exchange or refund at any Glue Store within 14 days of purchase!

We hope you understand that any item being returned must be in the same condition it was purchased in, including it’s original tags attached.

Please take note that unfortunately in-store purchases cannot be returned to the online store, however the online customer service team will be more than happy to assist you with your purchase where possible!

Returning defective items

Defective items must be returned to gluestore.com.au within 14 days of the purchase date to be eligible for replacement. In some cases, depending on the fault, certain products may need to be returned to the manufacturer for inspection. Because we know its no fun to miss out on something you love, please trust that we will do our best to replace your item with the same item originally purchased and as soon as possible. However for some items that cannot be replaced, a full refund will be offered.

Returning a standard product

Either return to your local Glue Store or shoot an email to shop@gluestore.com.au to receive your returns slip. Affix the returns label to the outside of your parcel and once the return has been received, a replacement product will be located and shipped. If you wish to contact our customer service team to discuss your return please phone (02) 9256 8490.

Please Note : If the order was placed incorrectly by yourself you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee please visit your nearest Glue Store for a refund.

If you feel that your return falls outside of our policy, then you will need to contact the gluestore.com.au customer service team on (02) 9256 8490 to confirm if your return can be accepted.