CLICK FRENZY – MAY 2018
Major promotions like Click Frenzy apply added pressure to our dispatch and delivery partners, and we expect unavoidable delays for some customers.
While we do everything in our power to meet the extra demand, there will be some orders affected by delays outside our control.
We are anticipating the following delays for orders placed on or after 15/05/2018.
Please allow up to 10 business days for your order to arrive in full.
We aim to dispatch all orders within 24 hours of being placed, however due to the overwhelming surge in deliveries during Click Frenzy, we are expecting some delays in dispatch and delivery across the Australia Post network.
To ensure you get your purchase as soon as possible, you may receive a partial order. This means your whole order may come in separate deliveries over 10 business days. There is no extra cost to you for this, and will ensure you get each item you ordered as soon as it's ready for dispatch.
Keep an eye on your email inbox, as you will receive automated emails throughout the delivery process to keep you up-to-date. Remember to check your spam folder if you haven’t received an order confirmation.
CLICK & COLLECT
We expect that some Click & Collect orders may be delayed by up to 72 hours. This is due to delays in stock arriving at your designated store for collection.
You will receive automated emails throughout the delivery process to keep you up-to-date. Please wait until confirmation that your order is avialable to pick up in full before visiting the store.
While we increase the number of customer service agents during any promotional period, we expect that there may be some delays in responding to all enquiries.
We use a system that logs all incoming enquiries – whether it comes in by phone, email or live chat. This system saves every enquiry, so even if we don’t respond straight away, you can rest assured that you’re in a queue and will receive a response as quickly as possible.
Existing Reward Program Members will accumulate points during Click Frenzy, but these Reward Dollars may take up to 72 hours to appear in your account.
Last Updated: 13/03/17
1. Acnowledgement and Acceptance
1.1. These Terms and Conditions ("T&Cs") govern your access and use of our website (located at www.gluestore.com.au) and related services including the ordering, purchase and delivery of products from our website and subscriptions to our e-newsletter (collectively, our "Website").
1.2. In these T&Cs, "We", "Us", "Our", "Glue Store" means Next Athleisure Pty Limited trading as Glue Store (ABN 47 083 404 424), including its successors, assignees, associates and related bodies corporate (defined in the Corporations Act 2001), unless otherwise stated.
1.3. Access and use of our Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein. You should read these thoroughly before using our Website.
1.4. By accessing or using our Website, you warrant and represent to us that you have read, understand and agree to be bound by these T&Cs and that:
(a) you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs; and
(b) you are not a competitor of Glue Store and are not using our Website for reasons other than their intended purposes.
1.6. Glue Store reserves the right to amend the T&Cs at any time and without notice to you. Glue Store may change the T&Cs from time to time, and your continued use of the Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. You may access the most recent version of our T&Cs through the link provided on our Website.
2. Obligations and Permissions
2.1. You agree that you are responsible for your access to and use of our Website and for ensuring that any persons that may access the Website through your internet connection is aware and compliant with these T&Cs.
2.2. You represent and warrant to us that your use of our Website will comply with all applicable laws and regulations in the governing jurisdiction of these T&Cs and in your State/Country and overseas wherever you access our Website and otherwise where applicable and that you will not use our Website for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does or may violate the rights of others.
3.1. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered product depending on your monitor or screen, settings and computer equipment.
3.2. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our Website. You may purchase or find out more information about any additional products or accessories styled by using the “Get The Look” tab on a product detail webpage.
3.3. All orders are made subject to availability. Whilst we use our best efforts to ensure that products are available for delivery, there may be some circumstances where products are unavailable.
3.4. Where we cannot fulfil your order or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order or reject part of your order on this basis. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order and you may agree to proceed with your order on the basis of a delayed delivery date (or an alternative product).
3.5. We cannot provide rainchecks for products ordered online. In respect of any products we well, we reserve the right to limit the sale of products to reasonable or normal household quantities.
3. Pricing and Payment
4.1. Unless specified otherwise, prices displayed on our Website are shown in Australian dollars (AUD) and are inclusive of GST. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
4.2. Displayed pricing may not include delivery charges (if applicable). Please read our Delivery Information webpage for more information regarding delivery charges.
4.3. Prices of products, as well as delivery and any other charges displayed on our Website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our Website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.4. If your order is to be delivered outside Australia, then you are responsible for any export, import and other taxes or duties that might be applicable in order for you to receive your purchase.
"Best Price Guarantee"
4.5. Glue Store aims to have the lowest prices, all year round on its products, by offering a “Best Price Guarantee” on products we stock that are also sold by competitors from our Approved Retailers list. The Approved Retails list is set out below, we reserve the right to vary this list from time to time.
4.6. If you find an Identical Product (including matching brand, size and colour) for sale on our Website that is cheaper from an Approved Retailer (any competitor that appears on the Approved Retailers list), we will beat their price by a difference of 5%, subject to these T&Cs.
4.7. The price being compared for an Identical Product must include all payable taxes, delivery and/or any other auxiliary fees and charges. The Identical Product must be in stock and available for purchase at the time we process your “Best Price Guarantee” price match. The Best Price Guarantee:
(a) does not apply to Non-Merchandised Products, such as event tickets; or
(b) does not apply to pricing that is part of a limited-time sale or promotion, student discount or member/subscriber/club pricing;
(c) is only available for online purchases; and
(d) pricing is not transferable in-store purchases.
4.8. Approved Retailer List:
- Asos (excluding sale)
- Birds Next
- David Jones
- General Pants Co
- Market HQ
- Princess Polly
- The Iconic
- Universal Store
- Or direct with any Australian manufacturers own website
4.9. To redeem a price match as part of our “Best Price Guarantee”, contact us by Phone, Email or Live Chat (if applicable). One of our representatives will then confirm the price with the applicable Approved Retailer and will provide you with a single-use discount coupon beating the competitors price by 5%.
5.1. Except in the instance of payment via AfterPay, full payment for your purchase is required at the time of placing your order. Payment is charged/debited at the end of the complete check-out process.
5.2. We accept payment via Visa, Mastercard, American Express (AMEX), Diners Club, PayPal, AfterPay and Glue Store credit. You must comply with the applicable T&Cs of these providers. We reserve the right to vary our accepted payment methods at any time without notice.
5.3. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.
5.4. In-store Gift Cards are only redeemable in-store (not online), even if the Gift Card was purchased through our online store.
5.5. If you choose to make your payment by AfterPay, you understand and agree that we are not liable for any fees or additional costs charged to you by AfterPay and that such costs are your responsibility.
6. Orders and Pre-Orders
6.1. Any order placed by you in the manner described in this Website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified on this Website at the time you place your order.
6.2. Glue Store reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.
6.3. Pre-orders are offered before a product is available to the general public, and/or through our store network. This allows customers to pre purchase high-demand items before they sell out.
6.4. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page. However, we cannot guarantee delivery dates for pre-orders as we often haven't received the full stock allocation from the manufacturer. In the case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.
7. Cancellations and Refunds
7.1. Once your order has been placed you cannot cancel the order. Please note that we are unable to cancel an order or stop an order from being dispatched at your request.
7.2. Please read the Returns & Exchanges Policy contained within this Website for refund details. Our Returns & Exchanges Policy outlines the circumstances in which a refund will be available to you.
8.1. Please read the Delivery Information contained within this Website.
8.2. Delivery times are estimates only, and Glue Store will not be liable for any failure to observe these delivery times. For orders to be delivered within Australia, if your order is not delivered within 2 weeks of the estimated delivery date you may cancel your order and obtain a full refund.
9. Risk and Title
9.1. Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
10. Correction of Errors
10.1. While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.
11. Fraud Protection
11.1. Glue Store carries out activity to prevent fraudulent orders and payments. A representative from Glue Store may contact you as part of this protection process. In order to verify the legitimacy of an order and payment we may ask you certain questions or request copies of your identification.
11.2. If Glue Store determines, in its discretion, that an order is potentially fraudulent, we may suspend your order and will not dispatch any products until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed. Glue Store retains the right to cancel any order on the basis of an order being fraudulent or potentially fraudulent.
11.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing at firstname.lastname@example.org. Please ensure the subject line of your email is “ATTN: Fraud Protection Officer” so we can prioritise and escalate your email appropriately.
11.4. While Glue Store endeavours to prevent fraudulent orders and payments, we hold no liability for any loss you may suffer, including costs or delay, due to any suspicion of fraud or actual fraud.
12. E-Newsletter Sign-Up
13. Online Account and Loyalty Program
13.1. Glue Store offers the ability for you to create a personal, Online Account using our Website. You can create your own account here. You must provide true and factual information when creating an Online Account.
13.2. It is your responsibility to maintain the confidentiality of your password and account and all activities that take place under your password or account. Glue Store is entitled to assume that anybody accessing your account using your confidential username and password is you.
13.3. We will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
14. Promotions, Promotional Vouchers and Coupon Codes
14.1. From time to time, Glue Store may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
Promotional Vouchers and Coupon Codes
14.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.
14.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". Please see the Clause 5.4 of these T&Cs for the relevant Gift Card T&Cs. This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”
14.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group (eg. Students).
14.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Glue Store through the use of a Promotional Voucher or Coupon Code.
14.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.
14.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (eg. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.
15. Student Discount (UNiDAYS)
15.1. “Students” are those customers who are registered and verified with UNiDAYS ® (“UNiDAYS”). Glue Store provides a discount to Students all year round for purchases made online via our Website. The discount amount will vary, depending on what promotions are running at the time. The current discount can always be viewed on Glue Store's UNiDAYS webpage.
15.2. The Student discount applies only to purchases made through the Glue Store Website online (not in-store). The discount may be redeemed through a coupon code provided by UNiDAYS after registration and verification with UNiDAYS. To use the coupon code, enter it into the “Promo Code” box at checkout.
15.3. Registration with UNiDAYS is subject to their separate terms and conditions, which is provided to you upon registration. Glue Store is a separate entity to UNiDAYS and customers must verify their student status through UNiDAYS. Glue Store holds no responsibility for the content provided by UNiDAYS or the information you provide to UNiDAYS.
15.4. The Student discount is only valid on full price merchandise and per Clause 14, is not to be used in conjunction with any other offer or on the purchase of any type of gift cards or vouchers.
16. Intellectual Property
16.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content (“Our Content”), contained on or in our Website are owned by, or licensed to Glue Store, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
16.2. Except as permitted under relevant intellectual property laws, no part of our Website or Our Content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Glue Store.
16.3. Glue Store grants you a limited, revocable, non-exclusive right to create a hyperlink to www.gluestore.com.au or share Our Content via social media for the purpose of promoting Glue Store or our products and services, provided that that authorship is attributed to us and the link or content does not attempt to mislead, defame or provide false information about Glue Store or suggest any form of association, approval or endorsement by Glue Store where none exists, or portray Glue Store in a negative, derogatory, offensive, harassing, illegal or otherwise inappropriate manner. Glue Store may revoke this licence at any time without notice.
16.4. This clause survives termination of these T&Cs.
17. Third-Party Content
17.1. Our Website may, from time to time, contain links to and from websites which are owned or operated by other parties, or contain embedded content hosted and controlled by third party providers. Our links to and embedded content of third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third party websites, nor do we accept any responsibility for any loss or damage to you that may arise from your use of these third party websites.
18. User Content and Your Content
18.1. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
18.2. You own any User Content that you Publish on the Glue Store Website (“Your Content”). Other users own any User Content they publish to the Glue Store Website. Glue Store reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
18.3. Your Content must not include:
(a) content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
(b) content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
(c) content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
(d) content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.
18.4. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.
18.5. You are not entitled to any payment or compensation from Glue Store for our use of Your Content, or any User Content.
18.6. You can request removal of any User Content you Publish at any time by emailing us at email@example.com. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
18.7. You can report violations of the third-party and user content terms by emailing us at firstname.lastname@example.org. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
19. Unauthorised Access and Malicious Content
19.1. Glue Store does not represent that any information (including any file) obtained from or through the Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
19.2. To the maximum extent permitted by law, Glue Store will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability. To the extent that any liability may be imposed on Glue Store, it shall be limited to the cost of re-supplying that information.
19.3. You must not attempt to, or actually, gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You agree that you will not cause harm to our Website or Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, Services or other users.
20. Limitation of Liability
20.1. To the maximum extent permitted by law, Glue Store will not be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information, comments or opinions contained on or obtained through our Website.
20.2. To the maximum extent permitted by law, Glue Store excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through our Website including if for any reason our Website is unavailable at any time or for any period.
20.3. Glue Store will in no way be liable for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the Website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Glue Store has been advised of the possibility of such damages.
20.4. You understand that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Website, that you will be responsible for those consequences.
20.5. Where any legislation implies in the T&Cs any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the T&C’s, however, the liability of Glue Store for any breach of such term, condition or warranty shall be limited, at the option of Glue Store to any one or more of the following:
(a) If the breach relates to goods:
(i) the replacement of the goods or supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired;
(b) If the breach to relates to services:
(i) the supplying of the services again; or
(ii) The payment of the cost of having the services supplied again.
20.6 This clause survives termination of these T&Cs.
21. Disclaimer of Warranty
21.1. Glue Store provides this Website in good faith on an “as is” basis and use of any content of the Website is at your own risk. While we aim to update our Website regularly, neither Glue Store, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website. We reserve the right to restrict access to parts of our Website or the entire Website, change or withdraw any products, information or content featured on this Website without notice.
21.2. To the extent permitted by law, including non-excludable statutory obligations, none neither Glue Store, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website. To the extent permitted by law, Glue Store expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.
21.3. This clause survives termination of these T&Cs.
22. Release and Indemnity
22.1. You agree to release and indemnify and hold Glue Store and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of the Website, or a party acting on your behalf or arising out of your breach of these T&Cs, or your violation of any law or the rights of a third party.
22.2. This clause survives termination of these T&Cs.
23.1. Waiver: Any failure or delay by Glue Store in exercising a power or right (either wholly or partially) in relation to these T&Cs does not operate as a waiver or prevent Glue Store from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these T&Cs.
23.2. Force majeure: If we are unable to perform in whole or in part, any obligation under these T&Cs as a result of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Glue Store will not be held liable for any delay or failure in performance of any part of our services to you.
23.3. Assignment: You must not assign any rights and obligations under these T&Cs whether in whole or in part without our prior written consent.
23.4. Severability: If any part of these T&Cs is determined by a court of competent jurisdiction, to be invalid or unenforceable, that part shall be severed from the T&Cs. Such invalidity does not affect the validity of the remaining provisions of these T&Cs. This clause survives termination of these T&Cs.
23.5. Termination: Glue Store may terminate these T&Cs in our absolute discretion, at any time and without notice to you.
23.6. Relationship: These T&Cs do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Glue Store and you or any other party unless expressly stated otherwise.
23.8. Jurisdiction: These T&Cs are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these T&Cs.